Buy Backs FAQs

How does a Buy Back work?

Buy Back’s are not a loan. It’s a quick and easy way to raise money on items you already own.

You bring your item into us and we will buy it from you for an agreed price. We will then give you the option to buy it back from us within 28 days for the amount we gave you plus an agreed fee. Your item will be kept in a safe and secure place whilst it is with us.

You can buy the item back at any time within the 28 days. If you decide that you don’t want the item back we will sell the item in our shop once the 28 day buy back option has expired. It’s as simple as that.

The items that we accept on a Buy Back may vary slightly from shop to shop, but in general we accept any goods that can be securely stored in store that has a resale value. Examples of some of the items we take are branded watches, clocks, coins, jewellery, precious metals such as Gold or silver, precious stones such as Diamonds and gemstones, Sovereigns, Krugerrands, antiques and silverware. These items are only examples of the everyday items we take. Simply bring us an item of value, along with a valid photo ID and proof of address and we’ll get you money in minutes after your Buy Back is approved.

What is a renewal?

If you are unable to Buy Back your item within the 28 days, you may get a renewal. With a renewal, you pay the “option fee” that we agreed and a new Buy Back agreement is written for another 28 days. The principal amount we gave you remains the same, as does the option fee, but the due date is reset for another 28 days.

Who can use the Buy Back service?

If you are over 18 and the legal owner of the Goods you can use this service.

What ID do I need to use this service?

You will at minimum need a valid proof of address, and photo ID such as a passport or Driving Licence. Check with your local branch for their specific ID requirements.

Will I lose my item?

The majority of our customers Buy Back their item within the 28 Buy Back period. If a customer chooses not to Buy Back the item within the 28 days, we will then dispose of the item, this may be by selling the item in one of our shops or elsewhere.

What happens to my items after the 28 day period has expired?

Your items are prepared for sale. If you are near the end date for your Buy Back and need more time, visit the branch you took your Buy Back with to make a payment to extend the agreement.

How do you value an item?

The amount we give on a Buy Back depends on the value of your item – its current appraised value, its current condition and our ability to sell the item if you don’t come back for it. We use all the research tools we have at our disposal to determine an item’s value and get you the most money we can. The appraisal process varies depending on the type of item—for example, jewellery is evaluated differently than a prestige watch. Our staff are trained to ensure that our Buy Back values are in line with the general marketplace for pre-owned merchandise. We look at the item’s retail value when it was new, its pre-owned market value, its saleability and its condition to determine its value.

Can you give a quote on an item over the phone?

Unfortunately, we cannot give Buy Back quotes over the phone. Prices vary greatly depending on the condition of an item, so we need to see the item first.

Is my item safe while it’s with you?

It is our responsibility to keep it safe and in good condition while it’s in our care. When you give us an item on Buy Back. Your item is safely stored here until you come back to buy your item back.

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